Refund policy

If you wish to return or exchange an item please email info@sophiquemilano.com before sending the item back. Merchandise must be returned within 14 days of the delivery date for a full refund. Merchandise must be returned in its original condition and packaging. Items that are returned with signs of being worn or delivered to our returns department outside the 14-day window will be sent back to the original address.

Sophique is responsible for paying the shipping charges for any goods returned. 

Once the returned items are received, Sophique can evaluate the state of the goods. 

Sophique has the right to not accept returns of any item that is unfit for resale or without the original labels and packaging.

Please allow 14 days for the refund to be processed. Make sure your name/order # is in the package and include any paperwork if available. Thank you for understanding, please contact us at info@sophiquemilano.com if you have any concerns.

 

Return Address: 

Sophique

Maria Sofia Papadimitriou

Via Burlamacchi 14,

20135, Milan Italy