Shipping policy

All orders are shipped via standard delivery at no cost to the customer.
We provide free returns on all purchases.
Any applicable customs duties, taxes, or import fees for international orders are fully borne by us.

All available items will be dispatched from our warehouse in Italy within 48 hours, excluding weekends and holidays.

Shipping within Italy is free of charge.
Shipping to all international destinations is also free of charge, with no additional customs or import fees for the customer.

Sophique is not responsible for any items lost or damaged during shipping or for any delays caused by destination customs clearance processes.

 

How To Track Your Order 

You can track your order using the tracking number and the link on your dispatch confirmation email.

 

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you. 

 

Sophique does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if you fail to receive your parcel. 

 

Undeliverable Items

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.