Shipping & Returns
All orders are sent with standard delivery.
All available items will leave our warehouse in Italy within 48 hours excluding weekends and holidays.
National orders, within in Italy, will cost €5.00
All orders Worldwide (excluding Italy) will cost €15.00.
Sophique is not responsible for any items lost or damaged during shipping or for any delays caused by destination customs clearance processes.
How To Track Your Order
You can track your order using the tracking number and the link on your dispatch confirmation email.
We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you.
Sophique does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if you fail to receive your parcel.
If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.
If you wish to return or exchange an item please email email@example.com before sending the item back. Merchandise must be returned within 14 days of the delivery date for a full refund. Merchandise must be returned in its original condition and packaging. Items that are returned with signs of being worn or delivered to our returns department outside the 14-day window will be sent back to the original address.
The customer is responsible for paying the shipping charges for any goods returned. We strongly advise using a courier who offers a tracking service.
Once the returned items are received, Sophique can evaluate the state of the goods.
Sophique has the right to not accept returns of any item that is unfit for resale or without the original labels and packaging.
Please allow 14 days for the refund to be processed. Make sure your name/order # is in the package and include any paperwork if available. Thank you for understanding, please contact us at firstname.lastname@example.org if you have any concerns.
Maria Sofia Papadimitriou
Via Burlamacchi 14,
20135, Milan Italy